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      Prudential

      Engaged employer

      Prudential reviews

      Customer Office: Management is the challenge - Mid Level Management Prudential Employee Review

      2.0
      23 Jan 2019
      Mid level management
      Recommend
      CEO approval
      Business outlook

      Pros

      * Recruiting is rigorous and well done. Most people in the organization are smart and motivated. They genuinely care about what they do and the people they work with. They value communication and sharing which is really important within a large organization. *Office space is modern and teams are usually provided all the assets they need. * Good opportunity for more junior people to gain experience

      Cons

      * Culture of extreme micromanagement at the leadership levels. * Every decision is second-guessed by management - on projects, team structure, policies. The smallest details are often the subject of drawn out debates by committee. * Large shifts in project direction regularly occur, especially at the late stages * Constant reorganization of leadership and teams leads to confusion and lack of process *Semi-regular layoffs keep the entire organization on edge * Work/Life balance is a challenge - hours are long and you're expected to keep constant contact via email no matter what time of day or night it is. * Politics and personality conflicts between leadership within the different business units is highly visible

      avatar
      Prudential Response
      7y
      We regret that your time at Prudential was not what you expected. We are genuinely interested in learning more about what led you to form this opinion of the program and management. Please contact our Global Business Ethics & Integrity help line at 1-800-752-7024 or online at tnwgrc.com/Prudential.

      Explore other reviews about Prudential

      5.0
      11 Jun 2026
      Senior investment associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance okay and the comp is not bad

      Cons

      Little small org changes here and there all the time.

      1.0
      16 Jun 2026
      Financial service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

      Cons

      No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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