Pros
Excellent pay, great benefits such as insurance and paid time off. My managers were amazing and the team I worked with was very helpful. Paid training.
Cons
The work load is extremely overwhelming. That is definitely one of the most challenging aspects of the job. You can easily find yourself working long hour days and perhaps going in your days off to catch up. After training is over, you get one claim a day the first week, two a day the second week, thee a day the third week, and so on. By the fifth week, you are getting five claims daily. And after that, it's about 6-8 claims daily. The work just keeps accumulating and it's tough because it involves taking recorded statements from customers, finding out about vehicle ownership, insurance status, etc. Sometimes customers fail to cooperate and get upset. You need nerves of steel for this position.