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Progressive Insurance

Engaged employer

Ironically regressive - Claims Specialist Intermediate Progressive Insurance Employee Review

2.0
24 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Decent training. First few months are easy before they put you in the wood chipper. Coworkers can be nice but often only focused on themselves because they don’t have time for anything else. Gain share is nice but has been going backwards.

Cons

Heavy claim volume depending on role. Very difficult to promote. You become another number within corporate America. They offer programs to be more inclusive but don’t give you the time to participate without being overwhelmed or scored poorly for the metrics they care about. They would like to claim they created an inclusive environment but they really just check boxes to make it look like they care. Yearly reviews don’t matter much as they only give the typical 2-3 percent raise regardless of score. Rumors of management using substances to give them enough energy just so they can keep up with the work. Overall it’s a toxic corporate America environment and hopefully they start to make changes or they will lose more employees soon.

Explore other reviews about Progressive Insurance

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Excellent PTO and paid holidays -Extremely understanding when it comes to FMLA and ADA -Supportive staff and leadership

Cons

-TERRIBLE health insurance specialists are now out of pocket until you meet your deductible -Call volume can lead to you becoming overwhelmed especially now that being cross trained into sales or processing is basically a requirement -No commission opportunities for sales

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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