Pros
Working from home. Learning the insurance industry. Good entry level experience. Flexible time off scheduling. Attendance leniency. Year end bonus.
Cons
One of the biggest cons is the PHA metric. They will tell you that meeting the metric easy but that is far from the truth. Keep in mind you are dealing with customers who normally have issues and they are not calling to purchase anything additional. So, having to convince someone, that was not initially interested, to receive a quote from another department adds more stress on top of dealing with multiple unhappy customers. And if you do not meet the PHA metric you'll be facing termination. THE CALLS ARE QUEUED*** so it is not a coincidence when one week you may receive customers calling specifically for home/renters quotes, and ***WEEKS when you receive no calls like that. Another con is the lack feedback regarding your performance outside of the PHA metric. They will monitor you for months, allow you to make mistakes. When it benefits them they will use the mistake, that could have been corrected when it first happened, against you. Keep in mind one final warning will prevent you from applying for other positions and leave you stuck in the same role for at least a year from the warning. If you are a single person the pay is not worth the stress if you have no other sources of income. You will find that you will need to work overtime to make ends meet and the raises not are not enough to make a difference. You cannot solely depend on overtime. For example from November 2021 to about May of 2022 there were only about three times in that period that small amounts of overtime was available. The bonus is helpful, but its low due to your pay grade ( if you work more hours the your bonus will increase).