employer cover photo
employer logo
employer logo

Progressive Insurance

Engaged employer

Not the best place to work. But, I guess it is a good start. - Anonymous employee Progressive Insurance Employee Review

4.0
23 Jul 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It all depends on where you work and the people you work with, just like any other job. I loved where I worked & the people I worked with each and every day. I got good raises. The gainshare was great. Compared to where I worked before, I had no complaints when it came to money, people or time off. ETB was great. You only lost vacation time if you never took as there was a cap. But the cap for ETB was about 40 days of saved up time off. Benefits were great. I don't care what any body says. I know people with 60/40 plans or have to pay for there spouses & childrens insurance. You will learn a lot. You will be worth a lot more to another insurance company. Progressive IS the training ground for adjusters. Take advantage of any training they will give you or pay for. Then start your job search. If you are relocatable, you should be safe.

Cons

Most recent lay off was determined randomly. Team Leaders & Up, only. Your performance was irrelevant. You are a number. Unless you are in the good old boy network. Company does not hire until the employees are almost burnt out. Work more for less pay. MRR's are lucky to get a lunch hour. MRRs are under paid for the amount of work they do. Management left at the branch level now has less team leaders so that means they are working harder & longer hours and not getting compensated. Don't believe what upper management tells you. You could get the axe at anytime.

Explore other reviews about Progressive Insurance

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, upper management does a good job of making you feel valued.

Cons

Projects can move a bit on the slower side.

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

See reviews by: Helpful|Rating|Date|All