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Progressive Insurance

Engaged employer

Claims Adjuster Intermediate - Casualty Claims Adjuster Progressive Insurance Employee Review

2.0
18 Aug 2018
Recommend
CEO approval
Business outlook

Pros

Competitive pay Good benefits Flexible schedule/Work from home (until this was arbitrarily taken away) Young and energetic staff Excellent and thorough training

Cons

1. Terrible Management. It’s difficult to express how terrible the supervisors are in such a short space. 2. Constantly Changing Policies. Change can be good and it’s good to be able to be adaptive and “progressive.” However, it’s not good to arbitrarily change things like highlighting the flexibility and work-from-home aspect of a position and then deciding it would be an in-office position and only giving employers a few weeks notice. 3. Unrealistic Workload. The volume of the work you are expected to complete is unrealistically high. Supervisors hinder your progress instead of assisting you. Upper management raves about how much growth there is and at the same time, they refuse to hire additional people to help and pretend that the workload hasn’t increased. 4. Discriminatory Hiring and Advancement Policies. During my time in the Tennessee office, I saw racial discriminatory hiring practices. There is enough evidence there that Progressive would have a very difficult time fighting a lawsuit. There is also an argument to be made for age discrimination as well as most of the employees are young. There are virtually no older employees. 5. All of the “best work place” activities and “best company culture” is just talk and is just for show. Your immediate supervisor will spend most of their time planning games to play, “diversity” day activities (which is comical since Progressive doesn’t have a diverse work staff), or an after-hours bar trip instead of actually working or assisting you with your work. You are then expected to bring in food for a potluck, play games for an hour or two and then you’re chastized when your work for the day isn’t completed.

Explore other reviews about Progressive Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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