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Progressive Insurance

Engaged employer

Meh... - Claims Adjuster Progressive Insurance Employee Review

3.0
9 Apr 2009
Recommend
CEO approval
Business outlook

Pros

Good benefits. The new medical plan pays for a free physical, OBGYN visit for the ladies, and dentist visit for everyone on the plan once a year. Also, the 401(k) is 6% matched dollar for dollar and immediately vested. Corporate has recently allowed "flex scheduling," which allows variable scheduling as long as the employee is working 40 hours. I work four 9-hour days and a 4-hour half day on Friday, which is essentially a 3-day weekend. Also, the training is top notch.

Cons

Micromanagement is taken to the extreme. Raises are pitiful. Granted, I had my review during a recession and am happy to get any raise at all, but I expected at least a 3% cost of living increase, and didn't even get that. The company (at least the claims division) focuses on numbers WAY too much, and some of them aren't even attainable (such as having blown claims assigned, etc).

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5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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