Pros
Progressive has some great benefits like a 6%401k matching contribution, tuition reimbursement, and an amazing scheduling system to help with a work/life balance. This job is frustration because the systems are extremely outdated and they crash often. Customers are transferred and bounced around like ping pong balls and this frustration eventually gets taken out on you. A lot of programs aren't integrated. You are expected to upsell products you have 0 knowledge about (General liability) and customers will ask you questions about General liability, personal auto insurance, home owners, billing, claims, etc. You aren't trained on any of these and you end up looking incompetent to the caller. The pay is enough to keep you here, but it's not enough compensation to put up with for how often we get hollered at on the phone or how often system errors occur. You are not given software or knowledge adequate enough to successfully help the customers. As far as promotions, it's more about who you know, not what you know.
Cons
Out of date computer systems that crash often or create glitches, lack of resources on how to handle gray areas created by unsuccessful integrations of programs, and other products.