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Progressive Insurance

Engaged employer

Best company I have ever worked for - Claims Specialist II Progressive Insurance Employee Review

5.0
2 Feb 2026
Recommend
CEO approval
Business outlook

Pros

As somebody who has been in the industry at multiple carriers, if someone has something poor to say about Progressive it is because they do not know any different or they enjoy complaining. Work at Progressive and then you will spend the rest of your career comparing everything to it. The stability, culture, and people are second to none. A true culture that breeds pride, respect, and integrity in what you do. Everyone at Progressive seems proud to be there, If they aren't, they truly don't know how lucky they are. I didn't realize it at the time. 2 major carriers later, and I realize how good I had it.

Cons

Pay is low compared to market. But the gainshare bonus is second to none and the stability / benefits are good enough to make the lower market rate justified. In sum, while the base pay is low, total comp once you factor in stellar benefits and gainshare make it good. However, some would still prefer the higher market rate.

Explore other reviews about Progressive Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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