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Premium Retail Services

Part of Acosta Group

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Toxic Work Culture, Retaliatory Practices, and Zero Accountability - Wireless Sales Representative Premium Retail Services Employee Review

1.0
26 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Some coworkers were decent people trying to survive the chaos. Occasionally flexible scheduling—until you speak up.

Cons

Retaliation is real. After raising concerns about unethical sales practices and questionable leadership behavior, my hours were deliberately cut and my role was quietly posted online before I was terminated—without explanation. Deflection and blame-shifting are the norm. Management deflects responsibility onto frontline employees for systemic issues they refuse to address. Silencing is policy. Speaking out about wrongdoing is met with passive-aggressive punishments, cold shoulder tactics, and ultimately termination. Unrealistic expectations. You’re pressured to push wireless conversions across all carriers—even when customers clearly state a preference. Refusal to do so impacts your hours, reputation, and job security. No HR protection. Concerns brought to leadership vanish into the void or are met with empty corporate-speak. Job insecurity is weaponized. If they don’t like you, they’ll find a way to replace you quietly—and fast.

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Premium Retail Services Response
9mo
Thank you for sharing your experience. We’re truly sorry to hear about the concerns you raised, as this does not reflect the culture we strive for at Premium. We take feedback like this very seriously and would like the opportunity to learn more so we can address it directly. Please reach out to us at reviews@premiumretail.com so our team can connect with you.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
2w
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

1. It was definitely a great perk being able to create our own schedules to some extent; 2. Working independently was great; Having several stores to go to and a variety of tasks made the job more interesting and fun, and you learn a lot.

Cons

1. Very difficult to complete tasks in the time allotted - you work a lot of hours for free. They tell you to stop and checkout at the end of time, however the app doesn't allow you to checkout. 2. Management was extremely lacking on management, leadership, and especially people skills. We never heard from heard. If we had a question, the answer was always "do the best you can". 3. Like I said, zero communication. When I first started I was apparently working my position, and covering another without knowing. I was very stressful and chaotic, although I chalked in up to just being new. Not so, It was from working two positions. When another person was hired 3 months later I all of a sudden lost a lot of hours. That's when I realized I was being used, and yes, I say used! If she would have explained to me when I started what the situation was, I would have had no problem, but when you put a brand new person in this situation and they are struggling, it would be a nice decision on the managers part to communicate the situation and reassure me that I am not going crazy.

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