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      Premium Retail Services

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      Premium Retail Services reviews

      Little Respect For Work Life Balance - Area Manager Premium Retail Services Employee Review

      2.0
      11 Jun 2025
      Area manager
      Recommend
      CEO approval
      Business outlook

      Pros

      discounted wireless plans through Verizon (and I think AT&T)

      Cons

      Absolutely no respect for work/life balance. You are expected to be in store around 45 hours per week, which is fine. But then I had mandatory one-hour calls each of my two days off, was expected to work on staffing during off days, was expected to be diligently responsive in group chat during off days, and constantly be calling reps on off days. Their excuse was simply “you’re salaried”. Yes, being on salary means occasionally more than 40 hrs per week may be required and that may mean occasional work on off days…. But I was already in store 45 hrs per week and was basically glued to my phone when I actually had a day off. At one point they implemented mandatory 6 day in store work weeks if you didn’t meet certain weekly metrics. Hopefully this has been shut down, but they take advantage of salaried employees (and the salary is only around $50k, nothing special). Also, the sales reps are MASSIVELY underpaid for the job they are expected to perform and the sales acumen they are expected to display, which makes hiring and maintaining a team near impossible.

      avatar
      Premium Retail Services Response
      1y
      Thank you for taking the time to share your experience. We’re sorry to hear you felt a lack of work-life balance during your time with Premium. That’s never the experience we want for our team. We’re continuously evaluating how to better support both our managers and reps, including how we manage expectations around time off and communication. If you're open to sharing more, we’d appreciate the opportunity to learn from your experience, please reach out to us at feedback@premiumretail.com. We wish you all the best in your future endeavors.

      Explore other reviews about Premium Retail Services

      5.0
      14 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      It was a great experience

      Cons

      The mileage change effected a lot of us

      avatar
      Premium Retail Services Response
      1mo
      Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
      2.0
      12 Jun 2026
      Retail merchandiser
      Recommend
      CEO approval
      Business outlook

      Pros

      I have an amazing supervisor

      Cons

      Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

      3
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