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Premium Retail Services

Part of Acosta Group

Engaged employer

Great schedule flexibility but poor management and communication - Retail Merchandiser Premium Retail Services Employee Review

2.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

1. It was definitely a great perk being able to create our own schedules to some extent; 2. Working independently was great; Having several stores to go to and a variety of tasks made the job more interesting and fun, and you learn a lot.

Cons

1. Very difficult to complete tasks in the time allotted - you work a lot of hours for free. They tell you to stop and checkout at the end of time, however the app doesn't allow you to checkout. 2. Management was extremely lacking on management, leadership, and especially people skills. We never heard from heard. If we had a question, the answer was always "do the best you can". 3. Like I said, zero communication. When I first started I was apparently working my position, and covering another without knowing. I was very stressful and chaotic, although I chalked in up to just being new. Not so, It was from working two positions. When another person was hired 3 months later I all of a sudden lost a lot of hours. That's when I realized I was being used, and yes, I say used! If she would have explained to me when I started what the situation was, I would have had no problem, but when you put a brand new person in this situation and they are struggling, it would be a nice decision on the managers part to communicate the situation and reassure me that I am not going crazy.

Explore other reviews about Premium Retail Services

5.0
3 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great Team, Very Friendly, and received lots of support

Cons

Sometimes there wouldn't be any early enough communication

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Premium Retail Services Response
4mo
Thank you for sharing your experience and for the positive feedback. We’re happy to hear you found the role fulfilling and felt supported by a friendly, collaborative team. We also appreciate your note on communication and are continually working to improve timely and proactive updates. We wish you continued success in your next chapter and thank you for your contributions.
4.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Extremely flexible scheduling which allows for a good work/life balance Direct manager is very responsive Great variety of work to be done or the option to do just one type of work regularly 401k match

Cons

Pay is state minimum wage No longer paid for drive time since Acosta Group merged Crossmark with Premium Mileage payment is minimal- 30¢/mi from location to location excluding travel from and to your home location Working Advantage benefits for pt employees is terrible (rated a D+ with the BBB) No direct opportunity to move up in the ranks yet it's supposedly encouraged Company tends to hire pt to save itself more money and encourage pt employees to work ft when short-staffed and during the summer and holiday seasons Even district managers/direct field supervisors are pt and don't make a living wage No company-issued equipment Estimated times for service orders are often inaccurate because real world experiences (such as busy stores and customers interrupting your work) aren't factored in Often assigned survive orders for work I haven't received training for Most training is not hands on but you do learn as you go especially if your do the same types of service orders regularly

1
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Premium Retail Services Response
1mo
Thank you for your detailed feedback and for your continued service over the years, we truly value your commitment. We’re glad to hear you’ve had a positive experience with scheduling flexibility, variety in work, responsiveness from your manager, and benefits like the 401(k) match. We also appreciate you sharing your concerns around pay structure, mileage and travel compensation, training, equipment, and communication. Your insights are important, and we remain focused on continuously evaluating how we can better support and equip our field teams.
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