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Premium Retail Services

Part of Acosta Group

Engaged employer

Where’s your manager? - Field Rep Premium Retail Services Employee Review

2.0
27 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Make your own schedule each day/week. Decent pay for a PT and flexible gig.

Cons

“Management” is completely clueless. Can’t answer questions. Blames everything on recent Acosta acquisition of Crossmark and Premium/Crossmark merger. No real training. Sink or swim type of situation. Conflicting communication depending on who you talk to about nearly everything.

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Premium Retail Services Response
1mo
Thank you for sharing your feedback and for the years you spent with Premium. We’re glad the flexibility and scheduling worked well for you, but we’re sorry to hear that your experience with training and communication did not meet expectations. We understand how important strong field support and consistent guidance are, and your feedback is valuable as we continue working to improve leadership visibility, training, and team communication.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
2w
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

1. It was definitely a great perk being able to create our own schedules to some extent; 2. Working independently was great; Having several stores to go to and a variety of tasks made the job more interesting and fun, and you learn a lot.

Cons

1. Very difficult to complete tasks in the time allotted - you work a lot of hours for free. They tell you to stop and checkout at the end of time, however the app doesn't allow you to checkout. 2. Management was extremely lacking on management, leadership, and especially people skills. We never heard from heard. If we had a question, the answer was always "do the best you can". 3. Like I said, zero communication. When I first started I was apparently working my position, and covering another without knowing. I was very stressful and chaotic, although I chalked in up to just being new. Not so, It was from working two positions. When another person was hired 3 months later I all of a sudden lost a lot of hours. That's when I realized I was being used, and yes, I say used! If she would have explained to me when I started what the situation was, I would have had no problem, but when you put a brand new person in this situation and they are struggling, it would be a nice decision on the managers part to communicate the situation and reassure me that I am not going crazy.

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