Toxic environment with little support for employees - Customer Service Representative Premium Credit Employee Review

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the supportive environment we aim to provide for all colleagues. Supporting colleagues, including those with disabilities or health conditions, is extremely important to us. We consider requests for reasonable adjustments carefully and, where appropriate, work with occupational health and the individual to understand what support can be put in place. We recognise that contact centre roles can be demanding, and we regularly review workloads, scheduling, breaks and wellbeing support to ensure colleagues are supported while continuing to serve customers effectively. When wellbeing concerns are raised, we take them seriously and seek to identify appropriate support, including occupational health input where relevant. We aim to offer fair, competitive pay and meaningful development opportunities, and many colleagues have progressed from our contact centre into roles across the business. Feedback like this is valuable and helps us understand where experiences may fall short. We remain committed to listening, learning and continuing to improve.