Unsafe, business over patients - NHS 111 Health Advisor Practice Plus Group Employee Review

Nice trainees lovely people on training course

Where do I start. Total lack of respect for trainees, churning trainees in and out like a production line due to maximum numbers leaving even before training ends. Speaking to trainees in inconsiderate manner. No people skills. Comes across as Unprofessional towards trainees. Lack of clarity as to when training ends and actual normal salary begins ( not far off minimum wage until that happens) cannot get the shifts to finish training as not enough coaches and too many new trainees being introduced again when no shifts for those half way through (you don’t get paid while waiting for a coaching session by the way). Coached mostly by people who have no empathy due to being under pressure themselves. No real understanding or tolerance when trainees anre nervous an inevitably make mistakes. Rules around being away from calls like being in a prison. Just a toxic , critical environment . Absolutely the opposite to what you expect from a so called care setting. Awful experience. Out of 12 of us in training only 4 of us survived into the main then no shifts as no coaches!! Worst job I ever applied for

PPG Ophthalmology has a genuinely supportive and approachable management team who provide clear guidance and are always willing to listen. There are real opportunities for development, and staff are encouraged to grow into new roles and responsibilities. The service is built around structured, well‑designed patient pathways that make care efficient and safe, leading to consistently strong outcomes. The culture is open, collaborative and transparent where people feel able to challenge, raise concerns and contribute ideas without hesitation. It’s easy to see why the organisation won Primary and Community Care Provider of the Year at the HSJ Awards; the commitment to quality and staff engagement is evident every day.

Like any fast‑growing service, the pace can be demanding at times, and adapting to new processes requires flexibility.