Pros
- Pay and benefits were above average
- Off-site company meeting in Irving, TX was fun and fully reimbursed (flight and hotel)
- Smaller, tight knit team for licensed calls
Cons
- Training for myself and one fellow new hire took 10 months to complete (most of it was spent in Underwriting vs. customer service).
- Manager of customer service call center spoke unprofessionally and rudely in public (via company’s Teams) to myself and others, which she escalated and led to me resigning.
- “Offline” work in between phone calls, as most call centers do not expect this from us
- Rotating the licensed reps to be in the unlicensed queue (due to volume and not enough staff) more often than was initially promised caused a strain and burnout fast.