Not worth it at all - Customer Success Manager (CSM) Podium Employee Review

1.0
8 May 2025
Recommend
CEO approval
Business outlook

Pros

Great people to work with. Met some great individuals during my time.

Cons

Pretty much everything else. Burnout, anxiety, lack of support, gaslighting and more. If they like you you’ll do great and it really is a good fit for some. But at what cost? The pay is decent but you can get paid just the same or more to have a much more manageable work life balance. The product isn’t that good and there’s always issues. They will give you way too many accounts that can’t run their business day to day because the product isn’t working properly. There’s also no communication between off shore support and the on shore teams. To this day I still receive phone calls from Podium clients when I never gave out my personal phone number. If you can take any review seriously, take this one. If you don’t have any other offers it’s not a bad start but don’t plan on staying for too long.

Explore other reviews about Podium

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great pay, high performing culture and coaching

Cons

High pressure, some can’t handle it

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Talented coworkers Strong product-market recognition for local business

Cons

Executive leadership lacks accountability High turnover and low morale Culture driven by pressure rather than purpose Poor communication and transparency Employees often feel undervalued and expendable

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