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      Plusnet

      Part of BT Group

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      Plusnet reviews

      Toxic environment with unhelpful management and overwork - Senior Customer Service Guide Plusnet Employee Review

      1.0
      14 May 2026
      Senior customer service guide
      Recommend
      CEO approval
      Business outlook

      Pros

      OK-ish pension Staff discount on phones Free broadband

      Cons

      Absolutely everything. Back to back calls whilst people hide in ACW. Fake stats and also hindered with your own because of call backs cause again people are hiding from the phones.

      Explore other reviews about Plusnet

      5.0
      5 Mar 2025
      Analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      good 401k and work life balance

      Cons

      Salary is on lower side

      5.0
      1 Nov 2023
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      great company, very happy here

      Cons

      few office building s and not flexible

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