Pros
I very much enjoyed the people who make up Pink Callers. The team building exercises and meetings were fun and inclusive without being awkward or over the top. I feel like Michelle's goals are genuine with her company. She takes the time to meet each new hire over video, and I found that impactful. HR and lower management are pretty wonderful. Day to day, being a part of Pink Callers as a team is enjoyable.
Cons
Ultimately, for me, the client I was assigned to was a con. I did everything I could to stay positive and make adjustments. But, the in office CSM was not receptive. I'm not sure if it was a personal dislike or a dislike for having outside resources brought in. Because I put in so much effort, my call logs were consistently at 100% answer rates, and I booked leads at a success rate of 92%. Still, the clieint's CSM was unhappy and chose not to use appropriate channels for improvement. She even recorded herself saying rude things about me to her boss by mistake in a call. To save the relationship with the client, whose interaction with me was minimal, I was let go. It stung, but I do understand. There are so many personalities and moving parts with outsourcing. These things happen. I do feel that it could have been handled a bit better. It's a very specific, odd situation, but I hope that my experience makes it better for the next person when anything similar occurs.