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Philadelphia Insurance Companies

Engaged employer

Micro Manage Much? - Senior Underwriter Philadelphia Insurance Companies Employee Review

2.0
14 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Decent pay for the industry. Benefits are okay. Fellow workers are really great. Flexible, though I hear that new hires are only being offered hybrid positions.

Cons

The company suffers from everyone in upper management seemingly being a lifer at Philadelphia. There's no outside perspective. Their systems are inherently micro managey the way its built. "Why haven't you clicked anything in the system in the last three hours?" because not everything is something you do in the system. There is a severe lack of understanding between east coast/west coast business. Local management is beholden to edicts brought down by home office that just don't make common sense. New business goals are outrageously high. In the entire western region 25 of 33 underwriters did NOT reach goal. Those that did had special circumstances as to how it happened. I would not recommend them to anyone I knew. Bad reputation with our agents, who feel Philadelphia is taking advantage of situations instead of partnering. It's unfortunate, because it could be a special place to work. Just a lot of heavy handedness from above.

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Philadelphia Insurance Companies Response
2y
We appreciate you taking the time to share your thoughts with us. We’re sorry to hear this was your experience working at PHLY. Our employees are important to us and our goal is to provide a positive work environment where everyone feels heard and supported. At PHLY, we are proud to have such tenure within our leadership and individual contributor teams. We believe the processes in place have led to our overall success, yet we continue to work on improvements with technology and different innovative solutions. We understand that striking the right balance between setting meaningful and achievable goals is important and we aim to provide our employees with the tools they need to be successful. We take all employee feedback seriously and use it to continually improve our workplace. If you’d like to provide further feedback, please feel free to email us at HR@phly.com.

Explore other reviews about Philadelphia Insurance Companies

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility with a hybrid work schedule. Ability to learn more products, so it can be challenging but fun if you are looking for growth. Metrics and everyone knows what to expect which seems to be industry standard across small business.

Cons

None. PTO comparative seems light as you start out.

3.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Nice people, focus on technology, upper management is usually ahead of insurance trends, immediate supervisors were nice and well meaning. Benefits are good, not great. Good amount of PTO.

Cons

In small business unit, you have monthly quotas and managers are constantly asking how much you are quoting and if you will reach that number. Various levels of punishment if you don’t hit this number. Quality of work, risk selection, accuracy doesn’t really matter, only how much you quote. There is no positive in hitting this number beyond not being bothered until the next month. If you exceed this number consistently, you’ll just be asked to do more. Company is doing everything in its power to save expenses. The pay rate is well below the market. People consistently leave and make much more money elsewhere. Most lower level jobs are being shipped to an Indian company and even the Indian company is having job functions replaced by AI. This is usually at the expense of quality or what our agents actually want. CEOs preach saving expenses and not replacing people, as they show up to your office after flying in a private jet and a car service. Finally, 90% of the people in the region I worked were related to somebody who either works there, were their friends, or were related to agents we did business with. Some of these people had positions made for them, where they sat there and studied for 6 months, instead of promoting people from within. This will also prevent job mobility.

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