Brilliant people and tech, challenging environment - Customer Success Persado Employee Review

4.0
16 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Persado's AI technology sits in a very dynamic and exciting space - they work with big brands on exciting things. Persado was more than fair to me, and I learned an enormous amount working with smart, worldly people. It is a challenging place, and you have to be up for the ever-evolving environment.

Cons

Vision for the company doesn't always jive with the experience on the ground. Culture includes both great benefits and healthy work/life balance but can also feel cut-throat and very high pressure.

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Persado Response
3y
Thank you for taking the time to share your thoughts with us! I agree -- our tech, people and space are super exciting! We are very proud of our people-focused programs / benefits and I am happy that you appreciated them. I will take this feedback to heart and share it with leadership. I assure you, we carefully consider all feedback, and are laser focused on the employee experience! I wish you the very best in your new adventure!! Thank you again. Allison Lee, CPO

Explore other reviews about Persado

5.0
17 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Overall it is a very collaborative environment and the team is very welcoming to new hires. The teams have deep knowledge of the platform and industry and a general passion for helping solution for customers.

Cons

A lot to learn quickly, but everyone is quite helpful.

1.0
12 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote work and diverse team

Cons

This company is sinking fast. Every year brings another round of layoffs, shrinking budgets, no bonuses, no cost-of-living raises, and no meaningful promotions. The only “promotions” happening are title changes with no salary increase. Upper management continues making questionable changes and presenting them as “positive initiatives for employees and the company,” supposedly based on employee feedback. Feedback from who? Leadership clearly isn’t listening to the people actually doing the work. Communication is consistently poor, leading to mistakes, confusion, and constant blame-shifting whenever problems arise. Benefits continue to get worse. Summer Fridays were removed, the insurance offerings are weak, and there’s little to no real career growth unless you’re moving backward. Morale is low, and employees are expected to absorb the impact of endless organizational instability. The product itself is overly complicated and constantly changing — sometimes week to week. Very few people truly understand it unless they’ve been at the company for a long time, and even then, keeping up with the pace is exhausting and unsustainable. Meanwhile, upper management continues selling it as a simple, seamless solution. Clients quickly discover otherwise after endless email chains, miscommunication, implementation errors, and constant changes in direction. This company feels deeply disconnected internally and externally. The environment is chaotic, leadership lacks transparency, and the overall trajectory is concerning. At this point, the ship is sinking fast, and it’s hard to recommend this place to anyone looking for stability, growth, or a healthy work environment.

5
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