Early promise, massive disappointment, horrible culture. Glassdoor reviews are misleading and were mandatory - Team Leader PerfectHome Employee Review

Oppressive environment, disciplinary culture, & tribal behaviour between departments to the detriment of everyone. Also, the high score of the company on Glassdoor is because agents were told to review the company and advise their line manager when they had done so. Look at the bulk reviews on certain dates, dead giveaway. My last review is not showing for some reason, who knows why. Regardless, when lockdown came into effect in March 2020, certain management were just expected to work 55+ hours a week, as standard, with no discussion from senior management and no breaks. Just left to it between 3 people to manage a contact centre. 4 out of 5 managers who were there in late 2019 spent a minimum of 6 weeks sick, read into that what you will. I expect this review to be deleted soon, even though everything is entirely provable via subject access requests. I also missed out on a job offer because they could not be bothered to reply to a reference request. I have since been able to get a better job and did receive a reference after the first mishap, thanks, only cost me 3 months of employment.