Service Advisor - Service Manager Pep Boys Employee Review

5.0
4 May 2015
Recommend
CEO approval
Business outlook

Pros

This was an excellent place to start learning about the differences of each vehicle while understanding the needs of each and every customer. Appreciating the value, time and efforts of all employees involved to make the customer a satisfied one.

Cons

However, enjoying the job it did have its challenges, not every customer is a satisfied one. The altercations of an angry customer can be the biggest task of the day. When handling these kinds of customers you have to make them happy in some form before they leave so you have repeat business.

Explore other reviews about Pep Boys

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

great job i enjoy it

Cons

non at all very pleasant

1.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Through my career I have learned a lot on the automotive industry.

Cons

Corporate found a way to cut payroll by approximately $1k monthly to former assistant managers by eliminating the overtime associated with the position and eliminating the position , renamed it and lowered the hourly rate and put them under " commission ". Results...many guys looking for a new job cause with cost of living constantly increasing pay went down drastically plus most stores are understaffed but corporate keeps pushing for productivity, really bad work environment.

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