you can make it work, but it's very frustrating. Not a well designed company by any means. - Customer Service Advisor Pep Boys Employee Review

3.0
9 Mar 2014
Recommend
CEO approval
Business outlook

Pros

I liked the fact that they are going to a on commission structure, where it pays the lowest people more money. Before that it was like working for a fast food place or something, same pay. Usually resolved problems to customer's satisfaction... but what company wouldn't. U do learn a lot about cars and proper car maintenance.

Cons

Constantly changing rules, which are not explained fully at any point, hugely political management, u have to kiss the right ass for the proper amount of time before u get a chance to advance... honestly idk how they stay in business. Do not trust anything that management says, or take it with a grain of salt, they will screw u over if it is to their benefit.

Explore other reviews about Pep Boys

5.0
6 Feb 2025
Recommend
CEO approval
Business outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

3.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Not very many pros to this job, maybe a good starting point for a future career

Cons

You do not have the tools to work on modern vehicles

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