Stay Away if Possible! - Customer Service Representative Pep Boys Employee Review

1.0
27 Mar 2019
Recommend
CEO approval
Business outlook

Pros

Commission is not bad if you hustle.

Cons

The cons are everything else. First I was hired as part-time and expected to work full time hours without employee benefits. Promised a promotion and the position I was going for was filled and was never even notified by management. The company goes through service managers faster than some people tend to change their oil. Worked overtime and through lunches most days due to being understaffed, yet when asking for vacation days, consistently getting denied. Company pays very little so if you understand cars in any way you will be considered over qualified and expected to work harder because you understand what the customer needs. Forced to sell products to customers that have no benefit to their vehicle and expected to lie to them for pennies on commission. Constantly having to double check technicians recommendations to ensure that they are not recommending parts that are not needed.

Explore other reviews about Pep Boys

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

great job i enjoy it

Cons

non at all very pleasant

1.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Through my career I have learned a lot on the automotive industry.

Cons

Corporate found a way to cut payroll by approximately $1k monthly to former assistant managers by eliminating the overtime associated with the position and eliminating the position , renamed it and lowered the hourly rate and put them under " commission ". Results...many guys looking for a new job cause with cost of living constantly increasing pay went down drastically plus most stores are understaffed but corporate keeps pushing for productivity, really bad work environment.

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