Not great - Customer Service Advisor Pep Boys Employee Review

1.0
26 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Little knowledge into the industry.

Cons

Company only cares about company not employees. Hoursbyou work are ridiculous for the amount of pay you get, pay is horrible the commission is a joke. Before the buyout it was a good company and now is restructured multiple times a year in management through all the areas. The prices you have to sell to customers is outrageous compared to som competitors. Is cheaper than dealer however but not by much.

Explore other reviews about Pep Boys

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

great job i enjoy it

Cons

non at all very pleasant

1.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Through my career I have learned a lot on the automotive industry.

Cons

Corporate found a way to cut payroll by approximately $1k monthly to former assistant managers by eliminating the overtime associated with the position and eliminating the position , renamed it and lowered the hourly rate and put them under " commission ". Results...many guys looking for a new job cause with cost of living constantly increasing pay went down drastically plus most stores are understaffed but corporate keeps pushing for productivity, really bad work environment.

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