Service Advisor Review - Anonymous employee Pep Boys Employee Review

3.0
10 Jun 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You constantly get to meet new people and network with customers. Management staff is alright and they seem to hire decent employees.

Cons

The pay. Horrible. $11/h plus very very small commissions. If you're an honest person you won't make much working as a Service Advisor. Large amount of customers come in wanting the absolute cheapest oil change/service possible and will still treat you like crap after you have bent over backwards for them and gave them the 10% off discount that they so often demand.

Explore other reviews about Pep Boys

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

great job i enjoy it

Cons

non at all very pleasant

1.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Through my career I have learned a lot on the automotive industry.

Cons

Corporate found a way to cut payroll by approximately $1k monthly to former assistant managers by eliminating the overtime associated with the position and eliminating the position , renamed it and lowered the hourly rate and put them under " commission ". Results...many guys looking for a new job cause with cost of living constantly increasing pay went down drastically plus most stores are understaffed but corporate keeps pushing for productivity, really bad work environment.

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