Pros
Field teams and Market Managers are engaged and helpful. They are truly trying to make an impact in their territories and will give good guidance when needed. They few that are left are usually very knowledgable and skilled.
Cons
Inside sales is nothing more than telemarketing at this point. If you like to interrupt teachers and key administrators during their busy day with each product we sell through endless tracked campaigns, then this is the spot for you. How are we solution selling when we throw the entire portfolio at our districts? "Call coaching" should be called "call monitoring" as most managers have very little experience selling themselves, and cannot offer legitimate feedback. If put on the spot my manager sounds so shaky and ill prepared on the phone that even the teachers on the other end regularly question her knowledge. Management tells you to sell with integrity while pushing products that are NOT ready. They force you to pull in deals as quickly as possible with absolutely no value to the customer (this has led to countless errors and confusion). Here's your day: call, call,call, write a call plan for your manager, go to pointless team meeting where you will discuss the new protocol for how we enter things on Salesforce, back to calls, get questioned for providing customer service and attempting to create a relationships, pull together your own marketing collateral even though they hired a "sales enablement manager" to do such tasks, have 1:1 with manager to forecast for the 3rd time in that week. End your day wondering what you accomplished and finish your emails and actual work at home. (No overtime, that's taboo). Colleagues are stressed and their health is suffering. Even the yes men are struggling to keep up. At the end of the day you can't be proud to work for this company. They take advantage of their employees and violate every rule in the book for running a good business. No Support from management, no support following a sale, resources are heavily depleted and on their way out the door. I think schools would be shocked to learn how very few employees are working the entire country and how little the managers care in regards to how their accounts are serviced. The things they say are appalling. Again ensuring how bad it feels to sell products to these unsuspecting schools.