Feels like I'm in highschool all over again, all that's talked about is food days and outings - 401k Set Up Paychex Employee Review

1.0
22 Feb 2011
Recommend
CEO approval
Business outlook

Pros

Stable, steady work flow. No layoffs yet. Decent benefits. Plenty of job postings internally. Open door policy with all managers.

Cons

Not enough workers to do my job, I've been doing the work of over 2 people for months and no end in sight. We get little kid rewards with ice cream socials and pizza lunches for our hard work. They tell us its not in their budget to hire more people but they pay us hours beyond hours of overtime and say how much money the company is gaining. They cut any merit raises for a year as well as any 401k matching. It came back, but not as much as before. We bend over 3 times backwards for sales reps yet I've caught them in so many lies I could write a novel about it all. I am constantly apologizing to our clients for the lies the reps have told to get their precious commission. All I'm told is that they bring us revenue and we have to do what they tell us and i need to stop being negative. Supervisors don't do a thing to help with employee satisfaction either. I am still not sure what mine does each day because its not work. There are a lot of internal job postings but management tends to hire their friends even if they're less qualified. There is no one policing any so called HR rules, and they seem to make up their own rules as they go along each day. PTO blocks and restrictions for any reason they see fit, mandated overtime for 3+ months straight......All that team meetings are about food days, team outings, things that I really don't care about. How about how to make their employee's happier or how to do our jobs better??

Explore other reviews about Paychex

5.0
28 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People and the overall environment is a positive one. If you do your part, definite long term career potential. It’s not easy- but stable, growing. Worth serious consideration for early career looking for sales experience with a great training program. Also good for mid-career consideration if base salary isn’t the primary reason you are in sales.

Cons

Very fast pace that doesn’t suit everyone. If you are looking for easy or just a job to “hang out”, this probably isn’t the right spot for you.

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

3
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