Corporate misery with micromanagement and unrealistic demands - Territory Sales Representative Paychex Employee Review

1.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Lots of apps and gadgets are nice...when they work, but many of them don't work and tech support can't figure that out.

Cons

Micro-management to the Nth degree; meetings all day; training part of every day; and you'll still get manager calls to ask what you are going to do, what you've done, and what you will do, every single day, and how you're going to get 8 hours of sales calls into your day after wasting 5 hours on managers check-ins and meetings. Expectations are that you'll work long days, evenings and weekends either regularly or on a moments notice--you will have NO personal life. Rookie sales tactics, shotgun scatter tactics, and insanely high prospect call requirements will make a majority of your territory clients hate your guts (Denver manager wants 500 customer contacts per week! And I only had 215 prospects accounts). Many of my clients pleaded and begged me to leave them alone because me and the past 4 reps (in only 2 years) have been phoning, emailing and texting constantly. Some of them were former clients who dropped us for bad service, so there is no need to call but you'll have to. Some of them previously and respectfully let us do a demo, make a pitch, and give a quote, but then chose our competitor, and yet the Denver boss would insist that I call them twice a week indefinitely...just in case. The commission contract is 27 pages long and excludes everything under the sun. They will even take paid commissions back from you if the install team messes up and the customer cancels the contract. And then if you can stomach all that misery, you will likely make 1/3 of what they tell you to expect to make. NOBODY makes what they tell you is the ANNUAL AVERAGE except for 2 to 5 reps who get lucky with big deals and then never repeat that again, so it isn't an average for anyone, not even the top 1% of hundreds of sales reps. In a nutshell, this is big corporate misery and lies and privacy invasion like you have NEVER seen before. Try it at your own risk, and suffer.

Explore other reviews about Paychex

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

3
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