Pax8, Please right the ship. - Sales Pax8 Employee Review

3.0
10 Oct 2024
Recommend
CEO approval
Business outlook

Pros

- Work/life balance - Benefits and compensation (I will explain more in Cons) - the peers you work with. The relationships I have built there I will have for the rest of my life. - A lot of the original higher ups and a few of the new ones. Lane was an incredible addition. - The mentorship and guidance I received from some of the higher ups. - Then there is the easy stuff. Coffee and beer on tap (after work hours). PaxSnax.

Cons

- Bad new hires, very top heavy - Failure to produce proper reporting from vendors over the years has resulted in improper compensation. Please do not try and rebuttal this. It absolutely happens and I have heard it is ongoing. - The open door policy is no longer as safe as it once was. People go to the higher ups and are turned away or their career is jeopardized because of it. - Trainings and directives that are handed down from people who have not experienced the role the are handing out these orders to results in a lack of understanding of sales processes. - An HR team that sides with management instead of trying to help both sides.

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Pax8 Response
1y
This was hard to read. I am hearing a sense of something lost coupled with a desire to see Pax8 live up to its promise. I appreciate your balanced view of your time, in particular the recognition of Lane’s positive impact and the mentorship you received weighed against your frustrations with changes in leadership approachability, reporting and processes in more recent years. We have made significant investments in leadership and sales training, sales technology and listening mechanisms over the last 24 months and will continue to seek Pax8er feedback on these topics to help us improve. We are dedicated to empowering colleagues and enhancing the work environment to reflect the positive culture that has been a hallmark of Pax8. Transparency and communication remain key priorities for us and we are driving continuous improvements in both of these areas. Thank you again for your constructive feedback and for your contributions to Pax8’s growth and success. I wish you well in your future endeavours.

Explore other reviews about Pax8

5.0
28 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pax8 is awesome! It's a very diverse culture both professionally and personality-wise and they care!

Cons

I really don't have any cons!

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Pax8 Response
1mo
Thank you for taking time to leave a 5 star review! We're thrilled to hear that you're enjoying your time with us - we are equally thrilled to have you on the team!
2.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Strong individual contributors who are partner-centric. New office is nice for hybrid work.

Cons

What was once a strong culture has eroded significantly due to poor leadership, misaligned talent in key roles, and a chronic lack of strategic direction and communication. Tenure or relationships are rewarded over competence, and those at the top protect each other — even when decisions have negatively impacted the business and/or partners. People are treated as revenue-generating assets, not human beings. Leadership is so deeply disconnected from the real problems that have persisted for years.

1
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Pax8 Response
10h
Thank you for taking the time to share your feedback. We’re really pleased to hear that our people, partner focus, and hybrid workspace stood out positively for you—these remain core to who we are. We also recognise that maintaining a strong culture as we grow takes ongoing focus. We continue to invest in strengthening leadership capability, improving how we communicate and align on strategy, and creating more consistent ways for feedback to be heard and acted on across the business. We know there’s always more to do in these areas, and insights like this play an important role in helping us improve and we hope you took time to share this feedback internally via leadership or our anonymous channels whilst you worked with us. We appreciate you sharing your experience and wish you all the best for the future.
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