Pretty on the outside, Ugly on the inside - Anonymous employee Paul Mitchell Employee Review

Upper management - director and VP level - is completely out of touch and unreachable, putting in very little hours/face time. Upper management is uneducated and inexperienced; many having Paul Mitchell as their one and only job ever. Has no real base for how the "real world" runs. Very much "fly by the seat of your pants". The culture is based on fear of ignorance. Upper management constantly changing mind and giving little to no direction, oftentimes leading to gross time and resource waste. Felt like a hamster on a hamster wheel - going nowhere. Lots of nepotism within the company. Most people who are "long timers" are related or are good friends with executives. Business has been struggling to maintain year over year growth. Business expansions have been cannibalizing core business.