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PatientPop

Now known as Tebra

Is this your company?

Yikes - Social Media PatientPop Employee Review

1.0
12 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Lunch on Thursdays Office by beach

Cons

You will only fit in and thrive here if you're just the right amount of dumb (ignorance is bliss). If you are straight out of a sorority or fraternity, this will be your jam. Nepotism runs unapologetically rampant. If you are a hard working individual who cares about the quality of your work and expects that of those around you as well, save yourself time and find another company to work for. To middle management, it's about delivering a product—doesn't have to be a good one. They will deal with the complaints later. They will pile more and more work on you as time goes on and expect you to get it done in the same amount of time, and if quality slips even if just once a month, they will keep track of it and hold it against you later. Even the best employee will make a mistake, especially when overworked and underappreciated, but that logic is dismissed here. They will tell you there is room to work from home but then once you start, say it's up to your team lead and the team lead never wants you working from home. I also experienced bullying here from people outside of my team and on it. Gaslighting is alive and real—even within HR. Even despite blatant proof of harassment, company overlooked and made excuses for harasser—this is ultimately why I left. They talk a lot about values but at the end of the day, it's all for show. To wrap this up, let's just say I had an employment lawyer on standby. They are running one severely flawed and messed up hellhole marketed as free food with puppies. If it sounds too good to be true, IT IS.

Explore other reviews about PatientPop

5.0
24 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Loved the culture and the people

Cons

not alot of growth which is hard

3.0
18 Jan 2021
Recommend
CEO approval
Business outlook

Pros

The experience that you will get here is valuable and will translate well into other roles in the industry. You will get to wear many different hats and the opportunity to jump on projects that interest you are always available. The company seems to be doing pretty well despite the pandemic. You will also get to work with so many amazing people who care about their contribution to the company. The managers are all very smart and passionate about PatientPop's mission. You will learn the inner workings of a successful tech start-up.

Cons

The organization recently switched to a pod-based account management style, so you don't get your own book of business if you are SMB. CSMs now have to be on call answering phone calls and taking inbound customer inquiries all day. This makes the job feel a lot like support, and with so many CSMs quitting, the workload gets more demanding. Every day feels like a sprint, which is mentally draining. The staff and the customers disapprove of pod-based account management but it saves money because you don't need as many CSMs. They claim that the switch is to benefit us. It now feels like a reactive job, management will tell you otherwise. You spend a lot of your time dealing with cancellation requests, you have to resell the benefits of the platform to customers on every call. Many other companies won't see your experience as relevant because of the type of customers that you work with.

4
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