Avoid, even in desperation - Anonymous employee Pathway (Canada) Employee Review

Oh boy, this is a lot to unpack. I must be completely oblivious because none of this seems like it's coming from a sincere and honest person… but they clearly worked here. Let's start with pay. You get paid whatever we both agreed your salary would be. In fact, in your case, we paid you the exact same base salary as your previous job, plus we added the potential to earn a bonus. This bonus allows CSM’s to increase their salary by 50% and in the case of sales the bonus can increase the salary by 500%. Essentially everyone gets paid what was agreed upon. May I recommend you read Workers in the Vineyard from Matthew. It’s a bible story I think we could all gain a decent perspective from. It is normal for companies to assign their best customer service people to their largest and most important clients. I understand how this may seem unfair to you but we work on a merit-based system where people get promoted and bonuses based on meeting KPI's and not anything else. You mention Nepotism which is odd as I don’t have any family that works with us but I assume you are talking about your former team lead and her husband who is the technical CSM. Although they are not my family they are like family to me and I would do anything for them. Through hard work and loyalty, they made a lifelong friend of me, but this was available to you and is available to everyone that puts in the time and effort. I must say that when I first interviewed you I really felt that you could eventually become some sort of a team lead or manager. You projected a certain confidence and I believed it was a matter of time before you were promoted. As time went on I realized the numbers just weren't there. We met about it a few times and I tried to encourage you to reach your potential. That never happened and sadly you left without even a days notice. There was only 1 other person in the history of our company that left without any notice. You left our clients and your colleagues in a very difficult situation with no time to transition. Had you made 1 real human connection either with a client or coworker you would have had some empathy and given some notice. I'm not going to start calling you names but there is a name for people that lack any empathy. Unfortunately, I can’t wish you the best of luck moving forward. This post was meant to be hurtful, spiteful, and malicious but clearly, you didn’t have a great experience. I’m taking the time to respond because I want other people to know what a great opportunity Pathway is. Pathway is growing at a very fast pace and these situations have an organic way of rewarding valuable people more than others. If you’ve ever felt like you worked 3X harder than the person next to you but never received proper acknowledgment, Pathway might be a good fit! It is challenging but for those that can rise to that challenge it is rewarding and you’ll go home feeling like you did something important and meaningful with your life. We’re building a very important company and whoever is with us now will be able to say ‘I was there when…’ If there is one constructive thing I can gain from your post, it’s that we need to do a better job of recruiting the right people and avoiding disappointment. Thank you for saying the ‘software is nice’!