Flexible, but not good pay - Client Relations Passport Health Employee Review

3.0
28 Jun 2023
Recommend
CEO approval
Business outlook

Pros

I worked at this company for a year and a half and they were great with flexibility and I loved most of my coworkers and team lead. During the time that I worked there I became very knowledgable and was given additional responsibilities as well as being a resource for my team when they needed assistance, information, or a sup call to be taken. It was nice that I was trusted with these tasks.

Cons

During the time that I was there they were piloting a new "department" or role and I was part of it. It had a lot of responsibility and was very tedious. The company then started hiring new employees at $2.50 more an hour doing less work and over the year and a half I was there I did not get a raise or increase or even a title for the role I was in. We were to submit our self assessments for our increases at the beginning of the year, which was my one year mark, and by the time I left the company in May, they had not yet given answers on raises. In my exit meeting they let me know that I was not in a position that made the company money so they could only raise me by $1 and could not match me to what they were hiring new people at. When I asked if I could leave the role I was in and go back to my original role, I was told that they were revamping the "performance incentive program" and that is how I would see more money. Not based on how well I preformed in the last year and a half. $15/ hour in 2022 is not enough money.

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5.0
16 Oct 2025
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CEO approval
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Pros

self regulated and choice of hours

Cons

Push push push sales sales

1
2.0
29 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Decent pay rate and hours for CSR.

Cons

If you are a nurse, don't bother. The nurse managers are condescending, rude and treat the nurses like work horses. Nurses have no back up and the focus is on squeezing as much money out of a client as possible. Now, if you work the call center, it's not much better. Call center leaders are often wrong or just have no idea what they're talking about. Your job is to book as many appointments as possible but not be transparent with the customers. If a customer asks for an appointment for something you can tell them the office visit cost but you can't tell them the cost of the vaccination unless they ask you specifically. So they mentioned needing typhoid but don't ask you the price for it you're not obligated to warn them ahead of time with the cost is going to be. And Passport Health doesn't display their prices online because according to management they're not obligated to. All in all, this job is just about making as much money off of these people as possible. Actual customer service and customer care doesn't exist here.

1
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