Pros
Serving the customers, making their espresso drinks
Cons
The "Culture/environment." VERY POOR rushed pos training, which is a very complex touchscreen sub-category menu with limitless modifications to each food dish that takes 3 weeks to learn & you are expected to in 2 hours, the line worker sneers at you like little devils if they have to bring you peanut butter, they rip into you to blow off their own stress for no fault of yours, they run out of breads during lunch rush & don't tell you so when you ring up an order they can yell at you again, 10 hour shifts of standing, catering coordinator always interfering with your job & snapping at you, tripping over you, bumping into you, reaching in front of & across you to grab things, no respect of personal space, the supervisor tells you to switch out coffee for them or make barista drink orders, & when you do, the gm scolds you for following instructions & tells you NEVER to leave your register for ANY reason, complete inconsistencies in communication & protocol between managers, they cut your hours to 10 a week to get rid of you, they lie to you about everything, when you call them on the phone they dodge & avoid confrontation claiming to be too busy, the managers are a nightmare straight out of hell & the few employees that they do like are mini-reproductions of them. The hectic hostility creates anxiety, which spills over onto your personal life outside of work & causes post-traumatic stress syndrome & extreme burnout.