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      PSCU

      Now known as Velera

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      PSCU reviews

      Don’t do it. Turn away. - Bilingual Customer Service Representative PSCU Employee Review

      5.0
      18 Jun 2020
      Bilingual customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay for bilingual is okay.

      Cons

      Only put stars so people can see the comments. Supervisors are always in eachother cubicle, property gets stolen and they don’t do investigation, spanish reps barely get days off, favoritism is very strong, supervisors can barely help people, rumors are spread throughout the center about reps, cannot have your phone, they change the number on the boards to make it seem less busy, the traning is not done in a way to help reps. Don’t let the pay fool you, it’s not worth the headache.

      avatar
      PSCU Response
      6y
      Thank you for your feedback. At PSCU, we’re dedicated to creating a positive work environment for our employees and treating each person with dignity and respect. Our open-door policy allows any employee, regardless of job level, to direct work-related concerns or suggestions to the appropriate member of our management or Employee Relations team. We value the voice of our employees and strive to empower our team members to ask questions and express any concerns through the various resources and tools available.

      Explore other reviews about PSCU

      5.0
      3 Nov 2024
      Fraud specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice company to work for

      Cons

      None so far that I saw

      4.0
      28 Feb 2024
      Training professional
      Recommend
      CEO approval
      Business outlook

      Pros

      The company's culture is inclusive, they are very good at soliciting feedback from employees, they utilize Clifton StrengthsFinder, they are trusting and empower employees to be at their best. They offer Tuition Reimbursement and have Mental Health programs and several other wellness programs that employees are encouraged to participate in. PSCU is consistently working on employee engagement programs and DEI initiatives. The organization is truly caring of their staff. Employees are recognized often for their good work.

      Cons

      There is a tendency toward a falsely positive façade in my division. There are many system related challenges in the Contact Center, which makes it challenging to train new employees. There are times when poor behavior is overlooked and seems not to be addressed appropriately, or it is inconsistent. Often there are team members that are not recognized for their efforts and others that are not held accountable. There are times when team members let others take the work they don't want to do, because it is not work that is highly recognized.

      6
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