employer cover photo
employer logo
employer logo

PNC Financial Services Group

Engaged employer

Core Values are a JOKE! - Customer Service Associate PNC Financial Services Group Employee Review

1.0
2 Nov 2016
Recommend
CEO approval
Business outlook

Pros

Part-Time Scheduling Almost Daily 15 minute team meetings Employee Incentives Overtime Eligibility SOME room for advancement Pay is high compared to other financial service institutions in the area Upper management is approachable and very present

Cons

Located in Whitehall... make sure you turn on your alarm and lock your doors Building seems broken down Chairs are filthy and broken Half of the computers do not work about 75% of the employees would tell you to run... in fact everyone i sat with during training; although high performing literally said, keep your options open. -- I absolutely regret my decision to take this position. From the time I have began, there has been NOTHING but LIES about all most everything under the sun. What was told to me during the recruitment stage and once actually in the company were two completely different realities. Having everything in writing does not even seem to help, there is no integrity or personal responsibility to be had by PNC for their mistakes. They fired older people who have a harder time grasping technology... although they are told in the interview stage that they will be able to go through training an additional time if they need more help. They fire pregnant people who they hired while pregnant because... of course have appointments to check on their fetuses, for attendance. They fire people right in front of you and storm in and take their belongings in a rush as if they have stolen money from a customer. Managers are just plain plum dumb. Stats are ridiculous and you are told to not take your full break if you had to use the restroom before your break comes. They fire people for using FMLA. ...I basically hate everything about PNC. I am closing my accounts with them when I leave and I would rather deal with the BLUE BANK than them... and thats saying alot because I really hate that bank. The customers are disgruntled because of changes which are designed to generate more money for the company... its a bank... they are designed to make money but they tout diversity, inclusion and core values... its laughable. People are clique-ish and two-faced

Explore other reviews about PNC Financial Services Group

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

If you are under the right branch management, working day to day can be a breeze. The vacation policy is great, and the support they provide to help you move up in the company is easy.

Cons

The challenging part is keeping your branch manager happy by hitting your monthly goals, so they do not get pulled into meetings about the branch performance. If your branch has terrible traffic, it will get annoying fast, hitting the phones and the same clients every day. Try to work at a branch that does not work on Saturday's so you have more time for yourself.

See reviews by: Helpful|Rating|Date|All