Most of leadership hopped over to Penfed from USAA. Hard to discern what is actually Penfed values/culture. The only time we hear from Underwriting leadership is during virtual town halls and layoffs. Underwriting leadership (Directors and Head of UW) is a complete catastrophe and requires a complete overhaul. Get rid of them all and start fresh. Outdated technology, horrible piecemeal training, extremely poor leadership, left doesn't know what right is doing, Penfed Mortgage Ops is unstable and won't be around much longer. Do yourself a favor and don't work for Penfed.
