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      PENFED Credit Union

      Engaged employer

      PENFED Credit Union reviews

      Continued decrease in pay - Mortgage Closer PENFED Credit Union Employee Review

      2.0
      27 Jun 2024
      Mortgage closer
      Recommend
      CEO approval
      Business outlook

      Pros

      Can work from home but they recently changed workers designation to hybrid to better micromanage employees. There are some people that are fun/easy to work with.

      Cons

      Bonus and commission taken from employees, horrible customer service because employees aren’t taken care of. Forcing employees to do their remote jobs in a small office a few times a month. Lots of micromanaging. Zero promotions in the operations department in three years.

      avatar
      PENFED Credit Union Response
      1y
      Thank you for sharing your feelings and experience. Please address your concerns about the bonus and commission to a member of the HR team, we are happy to assist you.

      Explore other reviews about PENFED Credit Union

      5.0
      25 Mar 2026
      Sr director
      Recommend
      CEO approval
      Business outlook

      Pros

      Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

      Cons

      Sometimes can be stretched for more resources

      2.0
      6 Jun 2026
      Member concerns and advocacy, analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Helping members financially get through tough times.

      Cons

      Rigid policies that make no sense, a lack of common sense when it comes to new products and services, inability to think like a credit union.

      1
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