11 May 2021
PAN Communications Response
4yThank you for taking the time to share your feedback with us - completely agree with you that the people are the best part about working at PAN! Since you initially wrote this review, I believe many of these aspects have been addressed. We made a decision in 2021 to move all supervisors to 4 accounts max, which has helped mitigate burn out at that level specifically. For employees overall, we've made additional changes to help support work life balance. This has included the introduction of HyFlex, where employees can choose the schedule that works best for them, whether that's working remote, in the office, or a combination of both. We've also offered increased flexibility with the roll-out of Unlimited PTO. Given the impact of the pandemic, we've increased our focus on wellness and mental health offerings - for example, we've offered virtual work-out classes and are kicking off a Wellness Month in March with weekly sessions focused on holistic wellness. We love our partnership with Magellan Health which offers many resources and support for our employees including one on one counseling. I love seeing our employees use their annual wellness credit too towards anything that benefits their overall wellness. Finally, we feel strongly that our Dedicated Career Coach model is another way we differentiate when it comes to employee wellness, as all employees have one mentor in charge of helping grow their career, who they can go to if they are struggling with balance on some accounts and that person will intervene on their behalf. We deeply care about our employees at PAN and are constantly evolving our benefits and programs to meet their needs. Thank you for all your contributions during your time at PAN, and we wish you the best! -Elizabeth Famiglietti, Chief People and Culture Officer