The One Company That Changed How I See the BPO Industry - Renewal Specialist Outsourced Employee Review

DISCLAIMER: LONG REVIEW AHEAD. I was just 18 years old when I first learned that there were BPO companies in the Philippines. It’s still fresh in my memory how I told myself that I would never, ever join this industry because of all the misconceptions I had heard from people who had never even been part of it. I also thought that being an agent was easy—until I experienced everything from scratch and learned the truth the hard way. From going from one recruitment hub to another with only enough fare in my pocket, to lining up with hundreds of hopeful applicants starting at 10 AM and going home past midnight, only to find out that I had failed the very last part of the recruitment process, to facing rejections and feeling broken after every failed application—I began to wonder if there was a company that would provide real opportunities to everyone. Whether they were the breadwinner of their family, a fresh graduate or an undergraduate aspiring to become a BPO agent, or someone searching for a stable career and a place to grow and be recognized. In 2017, I finally became part of the BPO industry. I was full of hope because, at last, I would be able to help my widowed mom, and I wouldn’t be a burden to anyone anymore. I was so excited to have the privilege of speaking with people, helping them resolve their inquiries and concerns, and giving them reasons to continue patronizing the products and services of the account I was assigned to. But little did I know that, at that time, I wasn't any closer to my dreams. I was mocked for not smoking. I was bullied for being a call center fresher and an undergraduate. I was even looked down upon for not wearing designer or expensive clothes and shoes. But it didn’t stop there—I was even harassed while I was still in the training period. Following the proper process, I sought assistance from my supervisor, but since she was pregnant at the time, my situation was never prioritized or looked into, as she had to focus on her child. So, I remained silent, tried to work as usual, and gave my best. Until I started experiencing severe anxiety—even when I was at home—crying while taking calls, and praying that, hopefully, someday, I would be part of a company that doesn’t tolerate bullying or any kind of harassment. A company with a management team that listens and truly takes care of their employees, one that continues to support their people even after they log off from their computer screens. Fast forward—it's now February 2025, and I am finally part of the company I had prayed for eight years ago. Heaven heard my prayer and led me to Outsourced Philippines—the only company that restored my faith in the BPO industry. From being carefully assisted throughout the recruitment process to being continuously taken care of even after seven months here, I will forever be grateful for the opportunity to be part of a company that doesn’t just say they care but actually proves it. I will always be thankful for the comfortable work-from-home setup, which allows me to be an efficient employee while being a mom to my kids. I am grateful to be able to provide for them because of the generous salary package—something every company is capable of offering but not all have the heart to give to their hardworking employees. From our benefits like HMO and online training to the continuous efforts of the team to foster a strong culture through fun events, I couldn’t ask for more. Tomorrow will mark my eighth month at Outsourced, and I promise to do my part in helping this company grow even bigger so it can continue to support people like the old me—those searching for a company that truly cares. To the founder and CEO, Sir Mike Larcher, my supervisor Sir Allen Orencio, and all the key members of Outsourced Philippines—maraming, maraming salamat po! Mabuhay po kayo!