Constant churn and burn - Customer Service OutMatch Employee Review

1.0
20 Jul 2021
Recommend
CEO approval
Business outlook

Pros

Cool offices and good parties, nice coworkers

Cons

The company is constantly acquiring new businesses to boost sales numbers, and cutting staff with each one. It feels all about money. Not about what is right for customers. Constant tech changes and no one knows what we are supposed to sell or tell customers.

Explore other reviews about OutMatch

5.0
17 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Opportunity to help people find the right work

Cons

Growth stage, so stability is uncertain

2.0
23 Aug 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Unlimited PTO - 100% Employer paid benefits for employees - Stock Options - Team camaraderie - Learning opportunities

Cons

- Non-scalable business model - Understaffed and overworked teams - Staff morale is low since recent changes - Leadership is not transparent - Lack of training - Undefined roles that are made up on the fly - Fly by the seat of your pants mentality - Unlimited vacation still doesn't allow you to completely disconnect because you're expected to check in and sometimes work on vacation - Try to spin outcomes of internal decisions to seem positive without acknowledging the hardship that comes with them.

9
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