If you love working in a toxic work environment, then this job is for you! - Client Service Representative Osaic Employee Review

1.0
5 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Good amount of PTO, provided you can take it without having to beg people to cover your late shift since management makes you find your own coverage when you're the ONLY person that is on the late shift permanently.

Cons

This is the most chaotic, unorganized company I've ever worked. Came over in a merger and we were lied to about many things. This year they opened up benefits enrollment without having everything approved. Refused to provide employee costs and breakdown until I called them out for violating the ACA. They have so many departments, but no one can tell you which dept does what, so you know where to transfer calls. Favoritism runs rampant on some teams. Unfair treatment by forcing one person on the team to be on the late shift every day, while the rest of the team can rotate weekly on the late shift. Then making that person have to find their own coverage to be able to use their PTO, while the others have the option to trade days. Many times, management had to help find coverage instead of just assigning coverage when they did the calendar as PTO requests were approved months in advance. Pay raises are a joke. You're lucky if you get 25 cents while the seniors get the bulk of the raises. They add extra duties to your job description without any additional pay. Inadequate training. Yet you're held accountable for the stuff you don't know or wasn't trained on. And when you try and discuss it with management, they gaslight you. HR isn't even remotely helpful. They gaslight you too and are very unprofessional in their responses. If you're looking for recognition, you're likely not to get it here. 1x1's you will only hear about the stuff you're doing wrong and never about what you do right. If you ask them for examples, they can't or won't provide them. The benefits are very expensive. Honestly, giving them a 1 star, is being generous.

Explore other reviews about Osaic

5.0
18 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote flexibility, great management on current team.

Cons

I feel as if pay could be better for certain roles.

2.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Unlimited PTO - Health insurance coverage is good (I've had doctors' offices tell me this, but it is pricey and has gone up). - There are good people here, and a lot of talent. But they are so burnt out it's hardly a pro.

Cons

- Layoffs result in overworked, very lean teams who are not fairly compensated for the additional expectations of their roles. - SVP level and upward is very political, and there seems to be a lot of favoritism. - Leadership pays lip service to financial professionals and works to keep the board happy, but they couldn't care less about the employees' wants and needs. Employee complaints are met with a condescending "Maybe you should consider if Osaic is the right place for you." - Wildly unpopular RTO with a crazy mileage radius. The new office also just happens to be in a part of town where the average Osaic employee can't afford to live. Most execs do not live in a home office hub, nor do many SVPs. - Very little career growth opportunity. Title changes and raises take years to be processed, and employees are given the run around. - HR is never your friend, but especially HR at Osaic. There were good, intelligent, well-meaning people at this company once. But most have been run off. I'm still unclear as to why. It used to be a better-than-average place to work, but it's declined pretty rapidly over the last 2-3 years.

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