Horrible management, out dated methods - Customer Service Representative (CSR) Orkin Employee Review

1.0
20 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Decent pay. Reasonable work schedule.

Cons

Petty office drama. Methods that make no sense. Absolutely zero capability to use advanced technology. Refusal to digitize things perfectly about to be digitized. Salesman favoritism. TC side would FREQUENTLY fail to complete jobs which result in CSR taking all the heat. Managers expected to be in the field so ZERO office support. Managers "in field" actually just going on 3-5 hour lunches.

Explore other reviews about Orkin

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wonderful place to work and meet chicks.

Cons

chicks sometimes smelled like pest control liquid

1.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, opportunities for sales depending on region

Cons

Orkin cares more about quantity over quality. If you care about doing a good job, don't work here. They will load your day up with tons of jobs and not enough time to do them (or do a good job anyways.) Management lives in their own bubble, and communicates poorly. I transfered to a new region and all services were a mess. Customers who have had Orkin for a year plus had homes still infested with pests. Prior techs hadn't cleaned any cobwebs, never cleaned webbing off siding or eaves. It was embarrassing. Commercial services weren't any better. I believe prior techs were just scanning stations and leaving. Orkin only cares if you punch through reports and collect money. If you also bring up customers that are being overcharged, management will never fix that either. Benefits also weren't great and quite expensive. Manager would also use slurs like the R-word despite knowing I had an autistic child. Just a gross place with gross values.

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