Pros
Not much anymore. I guess if you’re able to handle a call center type position, and want a hybrid schedule, it could be okay.
Cons
New leadership does not care about employees, only concerns are customer wait times and NPS scores. After COVID we were told we would stay remote, though some offices stayed open if employees wanted hybrid/in-office. New CEO came in and is converting us back to mandatory hybrid work schedule, even though a large portion of the company does not live close to a building. Pay has not increase to meet inflation, let alone bonuses. Good managers leave as soon as another offer comes along because of how draining upper management is. The bad managers that replace them then cause good workers to find work elsewhere. No real/good training for employees in place, everyone gets thrown into the engagement queues, some teams everyday, some during QE only (but either way it was not part of their initial job description when hired). It’s turning into a call center and there is no way to get feedback to the product teams or upper management to let them know what customers really want. They think they know best and get tunnel vision, and then just like everything else we’ve made so far, it falls short, backfires, or causes more problems on top of the ones we’ve already got.