Zero communication, zero management, zero job security - Billing Representative Optum Employee Review

1.0
16 May 2019
Recommend
CEO approval
Business outlook

Pros

- Decent commute to a nice area - Flex start for those who like to come in super-early in the morning, and later in the morning - Decent benefits - Average pay for the position - Time off, when needed, isn't usually a big issue to obtain--managers are good at working with you on this - Office is of decent quality/condition, as it's fairly new/renovated

Cons

- Zero communication between departments, and zero communication between managers and employees. - Constant policy changes, usually negatively impacting team members - Very political office environment, expect managers to come to you with gossip they hear from other employees--and watch what you say or who you joke around with - Catty and chatty managers - Little to no training given for the position, expect to largely learn yourself - Feedback ignored by management - More than one department has been laid off, and the office was getting emptier by the month, so little job security - Managers uninterested in working with you to resolve issues - Going above and beyond is unappreciated - Zero room for progress--promotions are gained by seniority (years worked) or political maneuvering, not merit - Little to no overtime opportunities - Completely aloof management--they never bother to ask for feedback, and most of them have little idea of what actually goes on beneath them - Just a general atmosphere of hostility and low motivation, almost entirely the fault of lackluster management

Explore other reviews about Optum

5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home - no travel

Cons

Pay is not competitive- compared to many

3.0
4 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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