Pros
Benefits are fantastic. Employees are given lots of food and snacks to try to make the atmosphere less stressful and negative. Lots of opportunity to advance and receive a nominal pay increase for regular agents.
Cons
The commission structure continually changes to offer agents less money continually. Three total commission structures this year with two significant drops. The supervisors are highly overworked, underpaid, and working in a hostile environment. There are no options for pay increase at Supervisor level except once per year. Every other position has these opportunities. Constant changes for all levels with no direction. Change information given by upper management after the changes have taken place, but still no guidance on how the agents should perform the job without the access or tools they need, which creates a very bad work environment with high turnover.