Downhill fast - Customer Success Manager Optimizely Employee Review

I am sorry to hear of your experience. There has been a lot of change in customer success org within the last year to transform our organization, focusing on infrastructure, forecasting process, deep product knowledge and contract negotiation experience. This ensures we focus on customer retention to ensure their value and success. We understand these changes in CS take time to adopt. We have a high bar for performance and this is a core part of our culture. ERG leads are held to high performance expectations like others and they are not immune to restructuring decisions either. We reached 91 percent favorability for our recent pulse check on Optimizely as an inclusive company and remain proud of our culture, while we continue to focus on building a pipeline of diverse talent for recruitment. Indeed we have given people development opportunities, inclusive of our exec team. We have a highly advanced ELT with strong entrepreneurial leadership, global experience, tech thought leadership, client relationship, business acumen, financial stewardship and people focus. We can assure you that we hire other leaders that are not just from SAP and the company has a diverse leadership team, in line with market. In terms of our product strategy, we made conscious decisions to build a suite and secure the best products on market. We recently acquired Netspring - native warehouse analytics that gives huge ROI to link with experimentation. We have a solid operating plan to focus on rule of 40 and this plan has been regularly shared on monthly OA calls. The plan goes beyond the current year so rest assured there is solid long term planning. People understand that there are decisions the leadership makes to ensure we meet our strategy. Adaptability is a key part of success. Wishing you the best of luck.