Pros
I had a wonderful time working for this company. They gave me a chance after I graduated college and I really felt I was progressing through the ranks as I gained more and more experience. Work-life balance is great. I never felt like I was taking my work home with me. My coworkers were great to be around and I consider many of them to be my friends, even after I left. The benefits are wonderful, and the company culture is second-to-none. I highly recommend this employer if you want to get into the security industry. The experience this job provides is applicable to other industries, as well.
Cons
The pay could be better for the level of support the team provides. Some calls can be resolved in under 10 minutes, whereas others could be far more involved, requiring an indepth knowledge of our products, computer hardware and networking that you can only get with years of experience. Pay was the only reason I left, and I would be happy to come back if support agents got paid more than they currently do. It really is hard to maintain a HEROIC attitude when you're doing all the work for customers who get paid more than you do.